FAQ's

Q. Why isn't my order being processed?

• Payment must be received at the time of order. Any unpaid or pending orders will not be processed.
• Orders without shipping information will not be processed.
• Custom herbal blend orders without a completed questionnaire will not be processed.

Q. Where are you located?

• 2625 Lakevilla Dr. Nashville, TN 37217

  • By Appointment Only
  • Located inside The Lab Training Studio

   

Q. Is shipping available?

• Yes, select products are available for shipping.
• International shipping is not yet available.

Q. What forms of payment are accepted?

• All major credit cards, Pay Pal, Venmo, Apple Pay, Google Pay.

Q. Do I have to pay upfront?

• Yes, Payment must be received at the time of order. Any unpaid or pending orders will not be processed.
• Installment payments are available for Retreats.
• Deposits are required for wellness services.

Q. Inclement Weather & Natural Disasters

• Inclement weather includes but, is not limited to: Severe Thunder Storms, Tornado Watch/Warnings, Snow/Ice/Hail, Severe Fog, Flooding etc.
• Restock for local gyms will be put on hold until it is safe for delivery. 
• Shipping may be delayed due to severe weather.
• Emails & text messages will provide more information in this case.